Senior Officer - Ground Operations Services

1. Bachelor Degree in any field
2. Possess leadership qualification
3. Good communication skill
4. Self –confident and make decision
— Qualifications in Execution of Work
1. Aviation Security for Ground Operations Personnel
2. Basic Reservations and E-Ticketing
3. Baggage Services Procedure for Ground Operations Services Personal
4. Dangerous Goods Regulations for Ground Operations Personnel (Cat.15)
5. Flight Operations
6. Ground Services Procedure and Irregularity Handling
7. Load Control Procedures
8. Orientation
9. Ramp Safety
10. Safety Management System for Personnel
11. Sabre Sonic Check-in System
12. Station Crisis Management Team (SCMT)
13.Station Crisis Response Team (SCRT)
14. Weight & Balance

— Job Purpose

Supervise and control all ground operation activities including passenger services, baggage services, cargo services, and aircraft handling meet the required standard and comply with company safety, security and quality efficiency and effectiveness. Monitoring performance of Ground Handling personnel and coordinating with local authority, internal units and third party for special authorized under restriction of regulations and maintains the company good image.

—Key Accountabilities
1.Supervise, control and monitor all ground operation activities including passenger services, baggage services, cargo services and aircraft handling meet the required standard and comply with company safety, security and quality policy.
2.Provide flight information including passenger load, cabin crew name list, and/or any special information to ground handling agent and concerned functions as refer to working procedure to ensure complete operation of the flight.
3.Ensure punctuality of Ground Handling perform duties with the acknowledge information given, check grooming, and ensure they possess well prepared working tools ready to use before starting working time.
4.Control Ground Handling personnel in area of check-in, departure and arrival by opening and closing counter, boarding time and delivery baggage to the passenger as timing specified in ASA.
5.Keeping staff and ground handling up to date with any specific information in PG procedures, processes, new products, promotion and safety issues.
6.Control ground handling agent to perform duties from check in, boarding passengers and baggage to the correct flight and destination as indicate on the ticket and ensure revenue can be correctly conceded.
7.Analysis all irregularity situations such as flight delayed, cancelled which may caused damage to persons, property and aircraft and may effected to aircraft operating and schedule. Cooperate and report the solution to superior to solve an irregularity case in order to make flight back to normal and on time.
8.Perform duties according to instructions given by direct superior to properly and quickly help passenger and prevent further damages (in any emergency as assigned to be Station Crisis Manager-SCM).
9.Decision making and negotiate with the passenger to make them satisfy and comply with company standard.
10.Ensure that ground handling agent perform duties of flight documents preparation i.e. Loadsheet and balance sheet, NOTAM, NOTOC, General Declaration, for aircraft are complete and give aircraft permission to leave on time.
11.Revise and update all company documents including manuals and bulletins for station as a company standard and distribute information to ground handling agents and local authorities.
12.Immediate report all incidents, accidents and/or unsafe actions and unsafe conditions through PG IQSMS and assist station manager to analyze the root cause in order to prevent repeat incidents and/or accidents.
13.Ensure ground handling perform duties as flight information filing after flight departs, keep record retention and transfer information to follow work instruction.
14.Ensure the numbers of staffs are sufficient to fulfill all tasks and staffs are properly trained according to training program.
15.Create and verify daily Ground Operations Data (GO2-uplift) into the system correctly and efficiently.
16.Create and verify passenger compensation (GO1-compensation) into the system and submit to station manager for approval and reimbursement.
17.Input flight information after flight departs, keep record retention and transfer information to follow work instruction.
18.Coordinate and communicate with local authorities, external service provides in order to maintain company benefits and the company good image.
19.Collect data concerning flight information, summary and report to station manager for the purpose of company standard improvement.
20.Assist station manager to handle station administration activities including station expenditure, prepare payment order, create purchasing requisition through SAP and stationery requisition.
21.Summary and prepare station Safety Performance Indicator (SPI) and Safety Performance Target (SPT).
22.Provide and support station information to concerned division as required.
23.Carry out all concerned duties regarding Quality, Safety and Security required by the company.
24.Communicate information, news, and company’s policies accurately and efficiently. Follow up and applied in practice.
25.Perform any tasks related to the responsibility and accountability as assigned by the supervisor.

曼谷航空成立于1968年，为泰国首家私人航空公司。每天有近百班次由曼谷素旺那普国际机场飞往亚洲各地，苏梅岛、普吉岛、象岛、甲米、清迈及马尔代夫等地是都是最热门首选，吴哥窟、素可泰及南邦等地是世界遗产观光景点，金边、仰光、内比都及孟买等地是商务游客的选择。 曼谷航空是亚洲唯一经Sky Trax评鉴且于2004-2009年间连续六年被评选为亚洲最佳区域性航空公司。

Contact: Meiting Hu | 021-6385 8505
Please deliver resume to: job@tlmchina.com