运营总监|世界知名休闲旅游集团

1.Experience of setting up customer contact centres and mange back office functions, ideally within the travel industry
2.Ability and willingness to work in an ambiguous and constantly evolving start- up environment
3. Fluent/native Chinese (mandarin) and fluency in English
4.Customer centric personality
5.Passion for travel and related products
6.Strong human capital management knowledge
7.Strong relationship building and networking skills, both internally & externally
8.Strong commercial background and

1.Develop and organise a lean and effective business operations centre
2.Establish an effective forecasting system for effective resource allocation
3.Develop roadmaps of development and integration of operation-related systems
to increase automation and standardisation
4.Promote and develop a customer centric culture across operations team
5.Reduce inefficiencies and develop and lean and effective control environment
6. Promote and develop cross function cooperation across IT, product and sales

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